Case Study: Maidstone and Tunbridge Wells NHS Trust

Maidstone and Tunbridge Wells NHS Trust (MTW) was managing bed capacity with pen and paper, while nurses ran up and down stairs to check bed availability. MTW also faced a shortage of available beds in recovery that was forcing theatres to close. The manual processes and lack of visibility limited MTW’s ability to serve demand and to understand, with available data, where bottlenecks existed and how they could be alleviated.