This article originally appeared in Clinical Services Journal

Maidstone and Tunbridge Wells NHS Trust (MTW) is striving to ensure that no patient has to wait for the care they need, by implementing a centralised care co-ordination centre powered by TeleTracking’s patient flow platform.

The software provides real-time visibility of the bed status (occupied; pending discharge; ‘dirty’ / ‘clean’; ready to be allocated; allocated) across its two sites: Maidstone Hospital and Tunbridge Wells Hospital. 

With real-time visibility of available beds, the centre can manage patient flow (the way it moves patients in and out of beds) more effectively ensuring patients are provided with the right care, in the right place, at the right time. In addition, the Trust is able to balance anticipated demand with availability across its two hospitals in order to maximise capacity and achieve operational excellence.  

The care co-ordination centre, which is operational 24/7, 365 days of the year, is located in Maidstone and offers MTW a centralised, holistic approach to bed management. Underpinned by TeleTracking’s operational patient flow platform, a dedicated team of nursing professionals and bed placement specialists have real-time visibility of bed status across its sites, increasing access and allowing patient flow to be managed more efficiently and effectively.


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